Connecting to Zendesk

Zendesk is a cloud customer support ticketing system with customer satisfaction prediction.

Data integration: Skyvia supports importing data to and from Zendesk, exporting Zendesk data to CSV files, replicating Zendesk data to relational databases, and synchronizing Zendesk data with other cloud apps and relational databases.

Backup: Skyvia Backup supports Zendesk backup.

Query: Skyvia Query supports Zendesk.

Zendesk-Specific Features and Limitations

Skyvia does not support custom Zendesk fields having double quotation marks in their name.

Custom Zendesk fields are available not for all pricing plans. By default, when working with an object that can have custom fields, Skyvia may try to access Zendesk data, related to custom fields. In case if custom fields are not available for your subscription, this will result in access error. In such cases, you need to turn off working with custom fields in your Zendesk connection on Skyvia. For this, when editing a connection, click Advanced and clear the Use Custom Fields check box.

Zendesk Connections

To connect to Zendesk, you need to specify the url to connect to and the user login email and API Token.

zendesk-conection-new

You need to specify the following parameters for Zendesk connection:

Name - connection name that will be used to identify the connection on the Connections page and when selecting a connection for a package.
Url - your Zendesk subdomain name.
User - the user email to login with.
API Token - an automatically generated REST API authentication token that is used for connecting to Zendesk. You can manage Zendesk API tokens in the Zendesk Admin interface at Admin > Channels > API.
Metadata Cache - Determines how often to update cached metadata for the connection. By default, Skyvia caches metadata of available objects for cloud sources. You can configure how often the cache is refreshed automatically or reset in manually on the Connection Details page of the corresponding connection by clicking the Clear link in the Metadata cache parameter in the Parameters pane. The following values are available for this setting:
oDisabled - the metadata cache is not created, and metadata are queried automatically whenever the connection is opened.
oOne Hour - the metadata cache expires after one hour since the previous refresh, and it is refreshed after this when the connection is opened.
oOne Day - the metadata cache expires after one day since the previous refresh, and it is refreshed after this when the connection is opened.
oOne Week - the metadata cache expires after one week since the previous refresh, and it is refreshed after this when the connection is opened.
oOne Month - the metadata cache expires after one month since the previous refresh, and it is refreshed after this when the connection is opened.
oInfinite - the cache is never reset automatically. Default value.

 

If necessary, you may click the Advanced button and set additional connection parameters:

Use Custom Fields - specifies whether Skyvia will work with custom Zendesk fields via this connection. By default, this check box is selected, and you can access custom Zendesk fields via Skyvia. If you clear this check box, Skyvia won't try to access custom fields data. This can be useful if your subscription does not allow access to custom Zendesk fields, because in this case accessing Zendesk objects storing custom fields data results in access errors.