HelpDesk

HelpDesk Integration

Integrate HelpDesk with cloud applications and relational databases via Skyvia. Import HelpDesk Teams, Tickets, Webhooks, etc. directly to/from major cloud and on-premise data sources or perform HelpDesk sync in both directions.

Powerful mapping settings allow you to load and synchronize HelpDesk data with sources having different data structure. You can schedule your HelpDesk integration operations, like HelpDesk import or HelpDesk export, etc., to execute it automatically.

HelpDesk — On-Premises Integration

Skyvia provides the agent application that serves as a secure tunnel for connecting to on-premise databases without the need to expose them to the Internet directly and setting up port-forwarding. Skyvia Agent makes HelpDesk — on-premise integration easy, secure, and convenient.

Import and Export CSV Files

Import and export CSV files to/from HelpDesk in a convenient web-based user interface. Skyvia allows loading CSV files both from your computer and from various file storages. Build ETL pipelines, importing several CSV files at once, import a single CSV file to several related HelpDesk objects, use powerful expressions for mapping, etc

With our tool for automation of export and import of CSV files from file storages, you can integrate your HelpDesk data with any data source, not supported by Skyvia directly.

HelpDesk Data Replication

Replicate HelpDesk data to a relational database with Skyvia and maintain this database in an actual state. Our cloud data replication service (ELT) can be especially useful if you want to use data analysis and reporting tools for relational databases with your HelpDesk data.

Manage Your HelpDesk Data Easily

Use power of SQL to manage HelpDesk data via Skyvia Query tool. Skyvia provides HelpDesk SQL editor with visual query builder that allows you to perform select, insert, update, and delete commands directly against HelpDesk data. No need to study HelpDesk API.

Skyvia Query also includes Google Sheets Add-on and Excel Add-in that allow HelpDesk export to Excel and Google Sheets with data refresh in one click.

OData Connector for HelpDesk

Skyvia Connect allows you to expose your HelpDesk data via OData REST API. This makes the data available for world of tools and data-oriented applications and allows you to integrate your data with other solutions, supporting OData protocol. Skyvia Connect allows you to share all or only a part of HelpDesk tables and columns, provides data access control via its own, endpoint-specific, user accounts and IP addresses, and performs detailed logging of all data access operations.