Dale Carnegie & Associates provide multiple technology platforms to service their franchisees and customers. A core technology platform is Salesforce CRM, because it is highly-efficient, customizable and allows for the tailoring of the system according to the company’s evolving goals.
For the last four years, Dale Carnegie & Associates has utilized Salesforces internal backup system. As their database grew, the need arose for a more robust data protection solution. The need was for something that would be scalable, cloud based, and allow for quick backup and restore processes.
Initially we utilized the internal Salesforce backup system, however as our reliance and dependance on Salesforce as a system grew, we needed to find a solution that would enable us to streamline our backup process, save hours internally, as well as support the ability to archive data."
The second challenge was related to legal obligations and regulatory compliance, including GDPR. Compliance with our internal policies around data archiving, as well as global regulatory compliance was critical.