Challenge
HR departments handle a diverse array of responsibilities, ranging from new employee onboarding to processing leave requests and managing system access. As businesses grow, these processes become increasingly strained by manual data entry and inefficient workflows that struggle to scale with the organization's expanding needs. Onboarding, in particular, requires seamless coordination between multiple departments, especially HR and IT.
IT departments typically use help desk software like Zammad to handle requests for account creation, system access, and troubleshooting. Meanwhile, HR manages employee data and requests through separate HR-specific software. This disconnection often results in bottlenecks, overlooked tasks, and limited visibility into the status of employee-related requests.
While most companies have implemented software solutions for people management, recruiting, and employee training, these systems often lack integration with IT infrastructure backends. As a result, data is redundantly captured at each process step, requiring significant effort to ensure the right information is available to the right person at the right time."
After several customers sought advice on connecting Zammad with their existing HR tools, the Zammad team identified Skyvia as the ideal solution for bridging this gap.
