This integration selects new Freshdesk tickets and imports them to TMetric as tasks.
Note: It does not import pre-existing Freshdesk tickets to TMetric tasks.
Note: For best results agents in Freshdesk should be pre-synced with workspace members in TMetric.
Note: Due to peculiarities in Freshdesk's API V2 the amount of required Freshdesk API calls doubles when you query the ticket Description field.
Freshdesk connection must have specific settings:
- API Version must be set to v2
How to Set Up
- Select or create connections: Freshdesk connection for Source and TMetric connection for Target.
- Provide the necessary information for the integration execution:
- Open the import task.
- On the Mapping Definition, for the ProjectId field, specify the name of TMetric project within which the task will be executed instead of Enter your Project name....
- Save the task.
- Specify the schedule on which the integration will run automatically.
- To create TMetric tasks from specific new Freshdesk tickets, configure filters in the task editor.