This integration selects new Freshdesk tickets and imports them to TMetric as tasks.

Note: It does not import pre-existing Freshdesk tickets to TMetric tasks.

Note: For best results, agents in Freshdesk should be pre-synced with workspace members in TMetric.

Note: Freshdesk's API V1 was deprecated on 1st July, 2018; however, it still works. Be aware: de facto support of API V1 can be stopped by Freshdesk any time.


Freshdesk connection must have specific settings:

  • API Version must be set to v1

How to Set Up

  1. Select or create connections: Freshdesk API connection for Source and TMetric connection for Target.
  2. Provide the necessary information for the integration execution:
    1. Open the import task.
    2. On the Mapping Definition, for the ProjectId field, specify the name of TMetric project to which the tasks are added instead of Enter your Project name....
    3. Save the task.
  3. Specify the schedule on which the integration will run automatically.


  • To create TMetric tasks from specific new Freshdesk tickets, configure filters in the task editor.