Create new Jira Issue from Salesforce Case (Jira API V2)
| Source | Target | |
|---|---|---|
 Case |
 |
Issues |
This integration selects new Salesforce cases and imports them to Jira Cloud as issues.
Requirements
In the Jira connection settings, set:
- Environment to Cloud;
- API Version to Ver2.
How to Set Up
- Select or create connections: Salesforce connection for Source and Jira connection for Target.
- Specify the Jira issue type and project:
- Open the import task and go to Mapping Definition.
- For the Issuetype_Id field, replace Enter your Issue type (eg. Bug, Task or Epic) with your Jira issue type and Enter your Project name... with your Jira project name.
- For the Project_Id field, replace Enter your Project name... with the same Jira project name.
- Save the task.
- Specify the schedule to run the integration automatically.
Tips
- To create Jira issues from specific new Salesforce cases, configure filters in the task editor.
Frequently Asked Questions
What do I need to start this import?
Connect your source and target apps, review the prebuilt import setup, and run the template.
Can I change field mappings before importing?
Yes. You can review and modify mappings, filters, and other import settings before running the import.
Can this import run automatically on a schedule?
Yes. Import templates can run automatically based on your selected schedule.
What happens if some records fail during import?
Skyvia provides import logs and error details so you can review failed records and rerun the import if needed.
Do I need coding skills to use import templates?
No. Import templates are configured through Skyvia’s visual interface without coding.
