Skyvia Support Tiers
Standard Support
For users on Free or lower-tier paid plans, Skyvia provides technical support via email. We do our best to respond promptly, but requests from paid subscribers are handled with higher priority.
Available features:
- 24×7 access to Documentation, Knowledge Base, Videos, and Community Forum.
- 24×7 assistance through SkyBot AI.
- Live chat during business hours.
- Basic troubleshooting guides.
- Standard SLA for email requests during business hours (starting from 5 hours for L1, 10 hours for L2, depending on issue type).
Priority Support
Priority Support is Skyvia’s highest service level, designed for companies that require close collaboration and fast response times. It provides proactive technical assistance and enhanced service options available only to Priority customers.
Available features:
- All features from the Standard plan.
- Unlimited priority email support.
- L3 support escalation.
- Hotfixes for critical issues (when applicable).
- Defined Priority SLA for email requests during business hours (starting from 3 hours for L1 and 5 hours for L2, depending on subscription and issue type).