This integration selects new Zendesk tickets and imports them to TMetric as tasks.

Note: It does not import pre-existing Zendesk tickets to TMetric tasks.

Note: For best results, agents in Zendesk should be pre-synced with workspace members in TMetric.

How to Set Up

  1. Select or create connections: Zendesk connection for Source and TMetric connection for Target.
  2. Provide the necessary information for the integration execution:
    1. Open the import task.
    2. In Mapping Definition of your import task, for the ProjectId field, specify the name of TMetric project within which the task will be executed instead of Enter your Project name....
    3. Save the task.
  3. Specify the schedule on which the integration will run automatically.


  • To create TMetric tasks from specific Zendesk tickets, configure filters in the task editor.