Create new TMetric Task from Zoho Desk Ticket

This integration selects new Zoho Desk tickets and imports them to TMetric as tasks.

Note: It does not import pre-existing Zoho Desk tickets to TMetric tasks.

Note: For best results agents in Zoho Desk should be pre-synced with workspace members in TMetric.

How to Set Up

1. Select or create connections: Zoho Desk connection for Source and TMetric connection for Target.
2. Provide the necessary information for the integration execution:
   1. Open the import task.
   2. In Mapping Definition of your import task, for the ProjectId field, specify the name of TMetric project within which the task will be executed instead of Enter your Project name....
   3. Save the task.
3. Specify the schedule on which the integration will run automatically.

Tips

• To create TMetric tasks from specific Zoho Desk tickets, configure filters in the task editor.