This integration selects new Zoho Desk tickets and imports them to TMetric as tasks.
Note: It does not import pre-existing Zoho Desk tickets to TMetric tasks.
Note: For best results agents in Zoho Desk should be pre-synced with workspace members in TMetric.
How to Set Up
- Select or create connections: Zoho Desk connection for Source and TMetric connection for Target.
- Provide the necessary information for the integration execution:
- Open the import task.
- In Mapping Definition of your import task, for the ProjectId field, specify the name of TMetric project within which the task will be executed instead of Enter your Project name....
- Save the task.
- Specify the schedule on which the integration will run automatically.
- To create TMetric tasks from specific Zoho Desk tickets, configure filters in the task editor.