This integration selects new Zoho CRM contacts and imports them to Zendesk as tickets.

Note: It does not import pre-existing Zoho CRM contacts to Zendesk tickets.

How to Set Up

  1. Select or create connections: Zoho CRM connection for Source and Zendesk connection for Target.
  2. Provide the necessary information for the integration execution:
    1. Open the import task.
    2. On the Mapping Definition of your import task, for the RequesterId field, specify the email of Zendesk user who will own the ticket instead of Enter Zendesk administrator's/agent's email....
    3. Save the task.
  3. Specify the schedule on which the integration will run automatically.


  • To create Zendesk tickets from specific new Zoho CRM contacts, configure filters in the task editor.