This automation checks for new tickets in Zendesk. When it finds one, it looks up the ticket requester and, if it's found, searches Salesforce for an existing lead with the same email address.
If no matching lead is found, the automation creates a new lead in Salesforce using the requester’s details from Zendesk.
Notes
- Newly created tickets in Zendesk may appear with a short delay, so a ticket might not be processed immediately after it’s created.
Tips
- Change how often Skyvia checks for new records by setting the Poll Interval in the Trigger settings.
Frequently Asked Questions
What triggers this automation?
The automation starts automatically when the configured trigger event occurs in the connected app.
Can I customize the automation workflow?
Yes. You can modify triggers, actions, conditions, mappings, and other workflow settings.
Does this automation run automatically after setup?
Yes. Once enabled, the automation runs automatically based on triggers or schedules.
Can I add more steps or actions to this automation?
Yes. You can extend the workflow with additional actions, conditions, and connected apps.
Do I need coding skills to use automation templates?
No. Skyvia automation templates are configured through a visual interface without coding.
