Create/Update NetSuite Contact from Zoho Desk Ticket

This integration selects new Zoho Desk tickets and imports them into NetSuite.

Note: If contacts with such emails already exist, the existing ones are updated. The integration does not create duplicates.

Note: It does not import pre-existing Zoho Desk tickets to NetSuite contacts.

How to Set Up

1. Select or create connections: Zoho Desk connection for Source and NetSuite connection for Target.
2. Provide the necessary information for the integration execution:
   1. Open the import task.
   2. In the Mapping Definition of your import task, for the subsidiary_internalId field, specify the name of your subsidiary instead of Enter subsidiary name here....
   3. Save the task.
3. Specify the schedule on which the integration will run automatically.

Tips

• To create NetSuite contacts from specific new Zoho Desk tickets, configure filters in the task editor.