This integration selects new Zendesk tickets and imports them to NetSuite as support cases.

Note: For best results Zendesk organizations should be pre-synced with NetSuite companies. Due to peculiarities in NetSuite's API without such pre-syncing errors will occur for unsynced records.

Note: If support cases with such name already exist, the existing ones are updated. The integration does not create duplicates.

Note: It does not import pre-existing Zendesk tickets to NetSuite support cases.

How to Set Up

  1. Select or create connections: Zendesk connection for Source and NetSuite connection for Target.
  2. Specify the schedule on which the integration will run automatically.


  • To create or update NetSuite support cases from specific new Zendesk tickets, configure filters in the task editor.