This integration selects new Zendesk tickets and imports them to Slack as messages.

Note: It does not import pre-existing Zendesk tickets to Slack messages.

How to Set Up

  1. Select or create connections: Zendesk connection for Source and Slack connection for Target.
  2. Provide the necessary information for the integration execution:
    1. Open the import task.
    2. On the Mapping Definition of your import task, for the ConversationId field, specify the name of channel where your message will be posted instead of Enter the name of channel....
    3. Optionally edit the expression for the Text field to configure the message sent for a ticket.
    4. Save the task.
  3. Specify the schedule on which the integration will run automatically.


  • To create Slack messages from specific new Zendesk tickets, configure filters in the task editor.