Create new Zendesk Ticket from NetSuite Case (NetSuite API V2)

This integration selects new NetSuite cases and imports them to Zendesk as tickets.

Notes

• This integration works with NetSuite API V2 (REST) connector only.

• It does not import pre-existing NetSuite cases to Zendesk tickets.

• Zendesk users must be pre-synced with NetSuite contacts. If the user with the corresponding email is not found in Zendesk, the ticket fails to import.

How to Set Up

1. Select or create connections: NetSuite V2 (REST) connection for Source and Zendesk connection for Target.
2. Specify the schedule on which the integration will run automatically.

Tips

• To create Zendesk tickets from specific new NetSuite cases, configure filters in the task editor.