Create/Update Zendesk Ticket from Jira Issue (Jira API V2)
| Source | Target | |
|---|---|---|
 Issues |
 |
Ticket |
This integration selects new Jira issues and imports them to Zendesk as tickets.
Note: This integration will work for the connector Jira API V2 only.
Note: It does not import pre-existing Jira issues to Zendesk tickets.
Requirements
Jira connection must have specific settings:
- Environment must be set to Cloud;
- API Version must be set to Ver2.
How to Set Up
- Select or create connections: Jira connection for Source and Zendesk connection for Target.
- Provide the necessary information for the integration execution:
- Open the import task
- On the Source Definition of your import task, in filters, specify the name of your Jira project from which to query issues instead of Enter your Project name....
- On the Mapping Definition of your import task, for the RequesterId field, specify the email of Zendesk user who will own the ticket instead of Enter Zendesk administrator's/agent's email....
- Save the task.
- Specify the schedule on which the integration will run automatically.
Tips
- To create or update Zendesk tickets from specific new Jira issues, configure filters in the task editor.
- You can also add more similar filters with different project names and use OR operator to import Jira issues from multiple projects. You can also remove filters if you want to import Jira issues from all your Jira projects.
Frequently Asked Questions
What do I need to start this import?
Connect your source and target apps, review the prebuilt import setup, and run the template.
Can I change field mappings before importing?
Yes. You can review and modify mappings, filters, and other import settings before running the import.
Can this import run automatically on a schedule?
Yes. Import templates can run automatically based on your selected schedule.
What happens if some records fail during import?
Skyvia provides import logs and error details so you can review failed records and rerun the import if needed.
Do I need coding skills to use import templates?
No. Import templates are configured through Skyvia’s visual interface without coding.
